Internet Offline - How to Report

Updated: Dec 13, 2019


You can reach us 24/7/365 on 087 056 3636 to report a fault.

During office hours our support staff will take your call, investigate the problem and give you feedback, alternatively email your support request to support@link-up.co.za.

You can also check the Network Status on our website at any time.

AFTER HOURS

You can reach us 24/7/365 on 087 056 3636 to report a fault. A call center agent will log your support request and escalate it to our support technicians who will attend to it as soon as possible. You may be prompted to leave a voice message, this will automatically be sent to our support technicians who will attend to it as soon as possible. you also have the alternative to email your support request to support@link-up.co.za.

If we have a BULK NETWORK ISSUE we will attend to the issue immediately, we will post periodic updates to the Network Status Page on our website @ www.link-up.co.za. Where possible, we will also send you an sms.

BEFORE YOU CALL

Switch the power off on all your devices, routers, WiFi access points and switches for about 60 seconds. Turn it back on and wait 5 minutes before you try again.


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