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After Hours Support Procedure

April 17, 2017

 

 

 

For after hours support call 086 999 0816 or  send an email to support@link-up.co.za.

 

Our support number is available 24/7/365, follow the voice prompts and leave a detailed voice message. Your voicemail will be sent to our on-duty support staff immediately.

 

Emails sent to support@link-up.co.za will be forwarded to our on-duty support staff immediately.

 

 

Our supports staff will attend to your support request as soon as possible. Once we have resolved the matter you will receive a confirmation.

 

Active after hours support is provided until 8 pm on Weekdays, requests received after 8 pm will be attended to as soon as possible. S

 

Support requests received on Saturdays, Sundays and Public holidays are attended to periodically between 8am and 8pm, requests received after 8 pm will be attended to as soon as possible.

 

**Important to know**

We endeavor to resolve support issues as soon as possible, in some cases support request can only be resolved during business hours.

 

BEFORE YOU CALL

Switch the power off on all your devices, routers, WiFi access points and switches for about 60 seconds. Turn it back on and wait 5 minutes before you try again.

 

The Link-Up Internet Team

www.linkupwireless.co.za 

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