Product Specific Terms and Conditions

Updated: Sep 9

Unlimited Uncapped Fibre (ll.linkup.v2) / Unlimited Uncapped Fibre (ll.linkup.promo2020)


TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY. -



*Definitions.

*”Agreement” shall mean these terms and conditions together with all schedules, and documents attached to these terms and conditions, as well as amendments that may be made to these terms and conditions as per our General Terms and Conditions.

*The Subscriber is the person or entity subscribing to the services also referred to as the Customer. *The Service Provider is Link-Up Wireless PTY LTD from whom the Subscriber receives the products and services.

*Subscription Package is the internet service the customer has subscribed to.

*Term Contract is Contractual Subscription over the specified term and may or may not include Installation and Customer Premises Equipment. *Customer Premises Equipment, hereafter referred to as “CPE” refers to any Router, Electronic Equipment, Network Equipment, hardware, consumables and accessories installed at the Customers Premises.

*Free-to-Use refers to CPE equipment which the subscriber may use during the subscription term and which remain the property the service provider to be returned at the end of the term

*Quality of service, hereafter referred to as QOS is the overall performance and Uptime of the Linkup Wireless network and/or any other 3rd party network which is utilized to provide the subscriber with internet connectivity. It specifically refers to the performance seen by the subscriber or end-user of the network.

*Best-effort delivery describes a network internet service in which the Service Provider does not provide any guarantees that data is delivered without interruption or that a user is given a guaranteed quality of service or a certain priority.

*Service Provider Router Is the electronic device “router” that connects the subscriber to the service providers network. The device comes in many forms and its main objective is to link the subscriber to the services providers network.

*”Deposit is the non-refundable amount which is to be paid before installation and/or activation of services will commence.

*”Pro-Rata Subscription” is the payment needed in advance for the activation of the Subscription Package for the remainder of the month, between the date of activation and the next billing run.

1. Duration

1.1 This Agreement will start on the activation date and, subject to the terms and conditions of this agreement shall continue on a month-to-month basis.

1.2 Cancellation may be requested at any time by giving a full calendar months’ notice via email to support@link-up.co.za. Where a the Free Installation & Free Router Promo apply, the cancellation fee will be R3500.00 should cancellation be requested within the first 12 months. Where a Free Transfer & Activation Promo apply, the cancellation fee will be R1200.00 should cancellation be requested within the first 12 months. Furthermore, you will be subject to payment of amounts outstanding to the service provider, including, but not limited to, Charges for removal and/or recovery of Customer Premises equipment and/or replacement of damaged Customer Premises equipment and /or replacement of unrecoverable customers premises equipment, will also be added to the cancellation cost.

2. Charges and Payment

2.1 We do not extend credit on installation or subscription packages.

2.2 You will be required to pay installation charges and/or deposit and/or Pro-Rata on the selected internet package as invoiced or quoted before any services will be installed or activated.

2.3 Subscription packages are billed in advance and payment is due on the 1st business day of every month to be collected electronically via debit order as per the debit order mandate the subscriber agreed to.

2.4. Invoices and statements are sent electronically once a month to the email address that you provided.

2.5 Despite the Service Provider being entitled to suspend the Subscription Services to the subscriber until the arrears amounts are paid in full, we shall be under no obligation to do so, and, should any additional charges arise, you shall remain liable to pay these charges.

2.6 Failure to honor the terms of payment will result in immediate suspension of services and constitutes breach of the terms of the agreement.

2.7. The subscriber will remain liable for the subscription package for each and every month regardless of whether the services are suspended, due to non-payment.

3. Customer Premises equipment

3.1 From the moment the subscriber takes possession of the “CPE” by ways of collection, delivery or installation, the subscriber will be responsible for and liable for all risk in and to the CPE which will include but is not limited to loss, damage, accidental damage, water damage, lightning damage, power surge damage, theft and unauthorised use of the CPE subject to any applicable warranty provided with such CPE or imposed by operation of law; and

3.2 Where Free Wi-Fi router/s are supplied as part of the term contract the Wi-Fi router will remain the property of the Service Provider for the duration of the term contract. Should the contract be terminated before the term contract is completed the Wi-Fi router will remain the property of the Service Provider. The router will become the property of the subscriber after the term contract has been completed

3.3 The Subscriber is responsible for the replacement of the CPE, the service provider strongly advises the Subscriber the cover the CPE equipment with their insurance company. The standard value for Re-Installation and CPE is R5000, however you should request a valuation from the Service Provider to confirm the replacement value of the CPE.

3.4 The Service Provider Router carries a 6 Month onsite warranty (to the Supplier’s premises),

3.4.1. The warranty is only applicable to the Service Provider Router and not to other equipment accessories and additional materials,

3.4.2. The warranty period starts from the date of activation, which forms part of the installation process,

3.4.3. This warranty is contingent upon the proper installation of the product by a Link-Up Wireless Installer and the suitable application and use of the CPE,

3.4.4. This Warranty does not include any field travel and may be void if the product is subjected to damage, abuse, misuse, alteration, neglect or has been tampered with, repaired or installed by unauthorized persons,

3.4.5. Physical damage, lightning, power surge, fire and theft are not covered under the warranty. The subscriber is responsible for the replacement of the Service Provider Router, labour and travel in this regard.

3.5 IT IS IMPORTANT TO TAKE NOTE THE SUBSCRIBER WILL REMAIN LIABLE FOR THE MONTHLY SUBSCRIPTION PACKAGE and TERM CONTRACT WHETHER OR NOT, but not limited to, THE CPE being OUT OF ORDER, UNDER REPAIR, DAMAGED, STOLEN or HAVE ELECTRICAL POWER SUPPLY TO IT.

3.6 THE SUBSCRIBER SHOULD NOTIFY SERVICE PROVIDER IMMEDIATELY SHOULD THEY BECOME AWARE THAT THE EQUIPMENT IS OUT OF ORDER, DAMAGED, STOLEN OR WITHOUT POWER.

3.7 The subscriber may only use the Service Provider Router on the Service Provider`s network and may not access the Service Provider router or change any settings on the service provider router during the Term Contract Period. The CPE may not be moved from its installed location by the subscriber or any third party, doing the service provider may hold the subscriber liable for the replacement, repair or reconfiguration.

3.8. Should you fail to meet any payment obligations, as the case may be, the Service Provider shall be entitled to prevent further use of the CPE and the subscriber indemnify the Service provider in respect of any claim whatsoever arising from the Service Provider exercising its rights in terms thereof.

4. Quality of Service

4.1 All services are provided as best effort and we do not provide up-time guarantees except when specific service level agreements are signed.

4.2 We do not guarantee upload or download speeds.

4.3 We advertise the maximum available speeds based on testing under optimal circumstances using high quality equipment.