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Link-Up Support Helpdesk

You can reach us by Phone, Email or Social Media Channels - Read below for details.

Link-Up Helpdesk

If you are experiencing technical issues we Suggest you do the following.





1. Get notified instantly. Follow our Network Status Whatsapp Channel to get instant updates on Network outages & updates. https://whatsapp.com/channel/0029VaBDI3JAe5Vl6IhYhE11


2. "Give it a Minute". We understand how important it is for you to remain online. Our team resolves most network issues within 5 Minutes, if you are still offline after 5 Minutes try the following.


3. Restart and Reboot. 99.9% of issues are resolved by simply restarting and rebooting Internet devices and Computers, Phones & Tablets. To do it yourself simply turn the power off on all your devices, routers, WiFi access points and switches for about 60 seconds, then turn it back on and wait 5 minutes before you try to access the internet again. If this didnt work we suggest you report the issue.


4. Report the issue.

OFFICE HOURS (8am - 5pm Monday to Friday)

Please remember your request should include your Name, Surname, Address and fault details.

AFTER HOURS

Please remember your request should include your Name, Surname, Address and fault details.


Please note: Our support team will respond to your after hours support request within 30min. They will get back to you by Phone, Whatsapp or Email. After hours support is provided between 5pm and 9pm in the evenings and in the mornings from 7am. Support requests that reach us outside of these times will be attended to from 7am the next day.

If we have a NETWORK ISSUE which affects multiple clients we will attend to the issue immediately and post progress updates to our WhatsApp Channel. Follow our Network Status Whatsapp Channel to get instant updates on Network outages & updates. https://whatsapp.com/channel/0029VaBDI3JAe5Vl6IhYhE11

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